“With the availability of high broadband everywhere, I wanted to get into it as well. That’s how he built a list of potential hosted PBX providers. “We sold local PBX to companies with 20 to 50 users.” Poor Experience with a Renowned Hosted PBX Providerīecause he wanted to satisfy more customers who were adopting SIP services, Street started looking for less costly solutions. This was due to delays in shipping hardware, setting it up and configuring all phone services. Street would only get the full payment after the project was delivered, which meant it could take weeks to get a return on his investment. Also, there were upfront costs for ordering and shipping the equipment, which CTS and its customers had to cover. We’ve put in place Voice over IP with technologies from Avaya and Toshiba.”Īlthough these vendors deliver reliable phone system hardware, not all of Street’s customers were able to afford such PBX solutions. “We started offering local PBX a few years ago. Along with the wiring, network design and configuration, CTS also provided local phone system equipment. Convinced he could get his share of a market that was dominated by major telecom providers, he took the leap. So when the first Voice over IP and SIP applications were released, he developed an interest for Private Branch Exchange solutions. Street is very aware of his customers’ needs and has always been an early adopter of new technologies. “Managed services are the major selling point for our company.” Travis Street, founder of Complete Technology Solutions Customers Started Asking for Voice over IP Ten Years Ago Travis has 75 customers in Indiana, with 5 to 200 employees. Three years later, he hired his first employee and in 2003, Complete Technology Solutions (CTS) was born.ĬTS is a consulting firm that offers managed IT services including network cabling, a help desk, voice and video, email protection and offsite backup. It didn’t take long for him to figure out he could make a living from his small business. Travis Street was still in college when he started offering home-based IT services in his Muncie, IN neighborhood.
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